Data Deletion

MY STREAMS PLAYER accounts

MY STREAMS PLAYER does not require a consumer to create a MY STREAMS PLAYER account in order to add and use their own third-party provider details.

Your third-party provider account is separate from MY STREAMS PLAYER. We cannot delete an account held by your provider. You must contact that provider directly if you want them to delete information they hold about you.

How to request deletion

1. Email support@mystreamsplayer.com.
2. Use the subject Data Deletion Request.
3. Tell us enough information to identify the records you want deleted.

Where relevant, please include:

• your MY STREAMS PLAYER Device ID;
• the email address used for a direct purchase or support request;
• an order or transaction reference, if available;
• your reseller email address or pack reference, if the request relates to a reseller account;
• a brief description of the information you want deleted.

What we can delete or anonymise

• support correspondence and information provided during support;
• eligible device and licence information that is no longer required;
• eligible technical or security records that are no longer required;
• eligible reseller profile information where the reseller relationship has ended;
• other personal information held by Moss Hills Ltd that no longer has a lawful or necessary retention purpose.

Information stored only on your device

Provider profiles, preferences, favourites, viewing history and some other app information may be stored locally on your Android or Fire TV device.

You can remove locally stored app data using the app's own controls where available, Android's app-storage controls, or by uninstalling the app. Clearing app data or uninstalling the app may remove provider settings, favourites, history and other locally stored information.

Deleting local app data does not automatically remove records that Moss Hills Ltd is required to retain on its own systems.

Information we may need to retain

• tax, accounting and statutory record-keeping;
• payment, refund, chargeback and dispute records;
• fraud prevention, abuse prevention and security;
• preventing repeated free trials or unauthorised licence reuse;
• establishing, exercising or defending legal claims;
• compliance with legal or regulatory obligations.

Where information must be retained, we will restrict its use to the relevant purpose and keep it only for as long as reasonably necessary.

Purchases made through Stripe or Google Play

Payment providers maintain their own transaction and compliance records. A deletion request to MY STREAMS PLAYER does not automatically delete information independently held by Stripe, Google or your bank/payment provider.

For information held directly by those providers, please use the privacy and account controls offered by the relevant provider.

Third-party provider credentials and content

MY STREAMS PLAYER is a media player only. It does not supply provider accounts or media content.

If you want a third-party provider to delete your provider account, viewing records, subscription details or other information held by that provider, you must contact the provider directly. Moss Hills Ltd cannot delete data controlled by an independent provider.

Verification and response

We may ask for limited additional information where reasonably necessary to verify that a deletion request relates to you or to locate the correct records. We will not ask you to provide your provider password or full payment-card details.

We will handle verified requests in accordance with applicable data-protection law and will tell you if information has been deleted, anonymised or must be retained for a permitted reason.

Privacy Policy

For full details about the information MY STREAMS PLAYER processes, why we use it, who it may be shared with and how long it may be retained, read our Privacy Policy.

Contact

Moss Hills Ltd trading as MY STREAMS PLAYER
66 Paul Street, London, EC2A 4NA
Company No. 14936671
support@mystreamsplayer.com