Terms and Conditions
These Terms govern the purchase and use of the MY STREAMS PLAYER Android and Fire TV application and its device licence. The seller is Moss Hills Ltd, trading as MY STREAMS PLAYER.
1. What the product is
MY STREAMS PLAYER is a media-player application. A purchase provides a one-time lifetime activation for one compatible Android or Fire TV device.
2. Trial
A seven-day trial may be provided for an eligible device. Trial eligibility is determined by our licence server. Clearing app data, reinstalling the app or changing the visible Device ID does not create a new trial for the same recognised device.
3. Price and payment
The current price is shown at Checkout. The standard product is a £9.99 one-time lifetime device licence. Payment is processed securely by Stripe. We do not receive or store full card details.
4. Immediate digital supply and cancellation acknowledgement
By completing Checkout, you expressly request that the digital licence is activated immediately. You acknowledge that, once digital supply begins and the licence is activated, the normal cancellation right for digital content may be lost. This does not affect your statutory rights where the app is faulty, misdescribed or otherwise does not conform to the contract.
5. Device licence
The licence is for one device. It may not be resold, shared commercially, copied, reverse engineered, modified for redistribution or used to bypass access controls. Device transfers may be considered through support and may require verification.
6. Acceptable use
You are responsible for ensuring that your provider credentials, playlists and content sources are lawful. You must not use the app to infringe copyright, access unauthorised services or breach applicable law.
7. Compatibility and internet access
The app requires a compatible Android or Fire TV device and internet access. Performance may vary according to device capability, network quality and third-party provider services. We do not guarantee the availability or quality of third-party streams or provider systems.
8. Updates and support
We may provide updates, fixes and compatibility changes. Support is available at support@mystreamsplayer.com. We may discontinue support for obsolete operating-system versions where continued support is not reasonably practical.
9. Refunds
Refunds are handled under our Refund Policy. A refunded licence is deactivated, the original trial is not restarted, and the same device may purchase a new licence again unless it is suspended for fraud, dispute or abuse review.
10. Liability
Nothing in these Terms excludes liability that cannot legally be excluded. To the extent permitted by law, we are not responsible for third-party provider outages, unavailable streams, internet failures, device limitations or losses caused by unlawful or unauthorised use of the app.
11. Changes
We may update these Terms for legal, security, operational or product reasons. The version displayed at the time of purchase applies to that purchase, subject to mandatory consumer rights.
12. Governing law
These Terms are governed by the laws of England and Wales. Consumers retain any mandatory protections and rights available in the country where they live.
13. Contact
Moss Hills Ltd trading as MY STREAMS PLAYER
66 Paul Street, London, EC2A 4NA
Company No. 14936671
support@mystreamsplayer.com